Simply follow the flow……
What is a business process?
It is a series of related activities that flow through an organisation
It’s not limited to a single function or department
It is something that can be viewed from end to end
There are several different types of process maps and many different reasons why you should want or need one. There are many different forms of process mapping with different names such as:
Detail process mapping or swim lanes
Whatever you call it, it is the same thing.